House Policy


We strive for customer satisfaction. These policies are in place in order to provide clear guidelines & standard protocols, ensuring the customer always know where they stand after a purchase is made. We appreciate your business.


Shipping Policy


BIG BILL® offering free shipping on orders of 100$ and more for all orders shipped within United States and Canada. All orders under 100$ will be shipped with additional flat rate cost:


Shipping costs for order under 100$


  • Canada: 14.99$ CAD
  • United States: 9.99$ USD
  • For any International shipping, please contact our customer service at or by phone at 1-888-333-4819


All orders shipped within 2 to 4 working days.  


Hours of operation

Monday – Friday 7:30 a.m. – 5:00 p.m. EST

Saturday – Sunday Closed



Returns Policy

If you wish to return any BIG BILL® items from online purchased order, please communicated return info via email to


If you have purchased from a distributor, please contact the distributor regarding your order or return, thank you!

  • All returns require a Return Authorization (RA) number provided by the returns@bigbill.comThe Return Authorization (RA) number must be listed neatly on the box of the returned shipment. Returns will not be accepted without a Return Authorization (RA) number. 
  • Please reference packing slip with Order Number and item description.
  • All returned items are in new condition with original packaging, not washed or worn. 
  • Any Return Requests must be made withing 10 business days of receiving your order. 
  • Returns may take up to 15 business days to process from the time we receive the shipment.
  • We cannot process exchanges at this time, only issue credits for returns. Thank you!


Order Cancellation Policy


We proceed online orders as soon as we have it confirmed, it is impossible for a cancellation after confirmation. Please review your order very carefully prior to confirmed your order on the check out page. If you have questions about your order, please contact us.



Warranty Policy


At BIG BILL®, we are committed to manufacture sustainable products since 1946. BIG BILL® products are designed to meet the highest industry standard and your satisfaction to the quality of our products is the most important to us. If you believe you bought a defective product, you may return it with your proof of purchase to the retailer where you bought this product, and they will apply their return/exchange policy.


If you purchased from our website, or need a repair, please contact our dedicated customer service team and we’ll do everything we can to come to the solution:


CANADA: 1-888-333-4819

UNITED-STATES: 1-800-992-6338



Monday – Friday 7:30 a.m. – 5:00 p.m. EST

Saturday – Sunday Closed


Normal wear is not covered by the warranty, nor is abusive use of the products, in which case, warranty won’t be applicable.


Catalog Requests

  • If you have a request for literature to be sent, either in print or electronic format, please contact your dedicated customer service representative.

Sample Requests

  • We know a lot of the times customers will make their decisions on being able to see a physical sample of a product. We know this is an important part of doing business and can mean the difference between getting the order or losing it. We have a simple customer sample policy. All samples will have to be placed by a PO with your customer service rep. We will allow a maximum 45 day period to evaluate the sample. If the customer wants to keep the sample then you will be invoiced for price of the product. If they do not wish to keep the sample, then simply return it for a full credit on the account.

Freight Costs

  • Our standard freight policy is based on location (usa, FOB Newport, VT 05855). All non-palletized freight items will be sent via FED-EX or UPS standard ground delivery unless otherwise specified by the customer.

Customized Garments & Goods

  • We have the ability to make your custom apparel shopping complete in one stop. Any custom patches or embroidery will require a full detailed specification supplied to us from the customer, along with color details and dimensions. We charge a one-time 50.00 fee for digitization of artwork to be applied in an embroidery platform. This typically takes less than a week to get confirmation of pricing and samples back to the customer. Requests for product alteration and customization can be handled directly with your customer service representative and lead times will be determined after the entire scope of work is reviewed.